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Degraded

Renewal payments awaiting processing

Jul 01, 2024 at 09:05am UTC
Affected services
clientconnect.obrienmedia.co.uk

Resolved
Jul 01, 2024 at 12:29pm UTC

Payments have now been processed and invoices and payment receipts issued for card payment customers.

Updated
Jul 01, 2024 at 11:37am UTC

We are still working on checking the payments file ahead of submission for card processing.

Created
Jul 01, 2024 at 09:05am UTC

We're aware that scheduled renewal payments expected to be collected from customers this morning have not yet been charged. This was due to an issue connecting to our payment partner and our system functioned correctly in not attempting the payment run. We will be completing this payment run by the end of the day and invoices and receipts will be issued as normal once that happens.