Incidents reported on status page for O'Brien Media Service Status https://status.obrienmedia.co.uk/ https://d1lppblt9t2x15.cloudfront.net/logos/8dc31442b6fb411890e3a2392b6797d8.png https://status.obrienmedia.co.uk/ en https://status.obrienmedia.co.uk/incident/567140 Fri, 16 May 2025 08:24:00 -0000 https://status.obrienmedia.co.uk/incident/567140#20f3026c2d19713dcc8fa98797030b9114dc21014a7199548f939b22aff43285 Things are stabalising and we're monitoring the situation to make sure emails continue to be delivered and received as normal. https://status.obrienmedia.co.uk/incident/567140 Fri, 16 May 2025 07:55:00 -0000 https://status.obrienmedia.co.uk/incident/567140#40d3b0e2d8c980edc38b4c3a7d0e5843866593b960cbfc2b285482d53d099fdb We are monitoring the situation, but we suggest sending your request via our contact form at https://obrienmedia.co.uk/contact as this will send the message directly into our helpdesk. https://status.obrienmedia.co.uk/incident/567140 Fri, 16 May 2025 07:53:00 -0000 https://status.obrienmedia.co.uk/incident/567140#2f91353dec254349cbed604f85043d3edbe8b7540b750fe492743a5448d0f409 Just to clarify, all customer email services are operating as normal - this issue only impacts (mostly) inbound (and some outbound) emails to our Midas CRM platform. https://status.obrienmedia.co.uk/incident/567140 Fri, 16 May 2025 07:50:00 -0000 https://status.obrienmedia.co.uk/incident/567140#aeef92b59c10af3ba20212d2607d694a8c938260d75396d18e4954a1ad9bce70 An issue with Brevo, who provide us with a service to send and receive emails to our Midas helpdesk and billing system, is preventing some of our helpdesk/billing emails being sent/received and while this issue has been identified and fixed by Brevo they have a backlog from the past 12 hours (based on what we can tell). We are monitoring the situation but there may be some delay in us receiving helpdesk requests via email, we suggest sending your request via our contact form at https://obrienmedia.co.uk/contact as this will sent the message directly into our helpdesk. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:47:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9867b83c0f84b3565057e932f804609a99f3937badf537e2f17929b176c6bed6 Connectivity has now been restored. Initial investigation indicates that a switch stack component in our network core crashed, which caused a split-brain to occur, knocking out network access to a number of our racks. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:47:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9867b83c0f84b3565057e932f804609a99f3937badf537e2f17929b176c6bed6 Connectivity has now been restored. Initial investigation indicates that a switch stack component in our network core crashed, which caused a split-brain to occur, knocking out network access to a number of our racks. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:47:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9867b83c0f84b3565057e932f804609a99f3937badf537e2f17929b176c6bed6 Connectivity has now been restored. Initial investigation indicates that a switch stack component in our network core crashed, which caused a split-brain to occur, knocking out network access to a number of our racks. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:47:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9867b83c0f84b3565057e932f804609a99f3937badf537e2f17929b176c6bed6 Connectivity has now been restored. Initial investigation indicates that a switch stack component in our network core crashed, which caused a split-brain to occur, knocking out network access to a number of our racks. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:47:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9867b83c0f84b3565057e932f804609a99f3937badf537e2f17929b176c6bed6 Connectivity has now been restored. Initial investigation indicates that a switch stack component in our network core crashed, which caused a split-brain to occur, knocking out network access to a number of our racks. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:42:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9de09074ff304f8f77a8a11da38d1fbeb67432ce0ff207886a0f56f50a6cab64 We have confirmed the cause and put in place a fix, networking is recovering. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:42:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9de09074ff304f8f77a8a11da38d1fbeb67432ce0ff207886a0f56f50a6cab64 We have confirmed the cause and put in place a fix, networking is recovering. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:42:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9de09074ff304f8f77a8a11da38d1fbeb67432ce0ff207886a0f56f50a6cab64 We have confirmed the cause and put in place a fix, networking is recovering. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:42:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9de09074ff304f8f77a8a11da38d1fbeb67432ce0ff207886a0f56f50a6cab64 We have confirmed the cause and put in place a fix, networking is recovering. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:42:00 -0000 https://status.obrienmedia.co.uk/incident/446251#9de09074ff304f8f77a8a11da38d1fbeb67432ce0ff207886a0f56f50a6cab64 We have confirmed the cause and put in place a fix, networking is recovering. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:33:00 -0000 https://status.obrienmedia.co.uk/incident/446251#24eb6843aa2cea5c28b935bc4fec384ff5f34ce27007b1c93fa1e9799f2f0281 Our engineers are on-site and working on the networking equipment currently. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:33:00 -0000 https://status.obrienmedia.co.uk/incident/446251#24eb6843aa2cea5c28b935bc4fec384ff5f34ce27007b1c93fa1e9799f2f0281 Our engineers are on-site and working on the networking equipment currently. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:33:00 -0000 https://status.obrienmedia.co.uk/incident/446251#24eb6843aa2cea5c28b935bc4fec384ff5f34ce27007b1c93fa1e9799f2f0281 Our engineers are on-site and working on the networking equipment currently. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:33:00 -0000 https://status.obrienmedia.co.uk/incident/446251#24eb6843aa2cea5c28b935bc4fec384ff5f34ce27007b1c93fa1e9799f2f0281 Our engineers are on-site and working on the networking equipment currently. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:33:00 -0000 https://status.obrienmedia.co.uk/incident/446251#24eb6843aa2cea5c28b935bc4fec384ff5f34ce27007b1c93fa1e9799f2f0281 Our engineers are on-site and working on the networking equipment currently. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:19:00 -0000 https://status.obrienmedia.co.uk/incident/446251#20573b40dff80a62f986236b2b914784e8ec43d2cfbf6157f10a0e8b2b099c28 During a routine maintenance procedure in our UK 1 datacentre, we have lost internet connectivity resulting in a network outage. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:19:00 -0000 https://status.obrienmedia.co.uk/incident/446251#20573b40dff80a62f986236b2b914784e8ec43d2cfbf6157f10a0e8b2b099c28 During a routine maintenance procedure in our UK 1 datacentre, we have lost internet connectivity resulting in a network outage. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:19:00 -0000 https://status.obrienmedia.co.uk/incident/446251#20573b40dff80a62f986236b2b914784e8ec43d2cfbf6157f10a0e8b2b099c28 During a routine maintenance procedure in our UK 1 datacentre, we have lost internet connectivity resulting in a network outage. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:19:00 -0000 https://status.obrienmedia.co.uk/incident/446251#20573b40dff80a62f986236b2b914784e8ec43d2cfbf6157f10a0e8b2b099c28 During a routine maintenance procedure in our UK 1 datacentre, we have lost internet connectivity resulting in a network outage. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:19:00 -0000 https://status.obrienmedia.co.uk/incident/446251#20573b40dff80a62f986236b2b914784e8ec43d2cfbf6157f10a0e8b2b099c28 During a routine maintenance procedure in our UK 1 datacentre, we have lost internet connectivity resulting in a network outage. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:16:00 -0000 https://status.obrienmedia.co.uk/incident/446251#e5908eb5c020fb6838f697c948c660b0cdbe2886427e7bdb80e3a414228391ab We are hard at work to restore connectivity and get everything back to normal as soon as possible. We will keep you updated throughout the process with details as we have them. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:16:00 -0000 https://status.obrienmedia.co.uk/incident/446251#e5908eb5c020fb6838f697c948c660b0cdbe2886427e7bdb80e3a414228391ab We are hard at work to restore connectivity and get everything back to normal as soon as possible. We will keep you updated throughout the process with details as we have them. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:16:00 -0000 https://status.obrienmedia.co.uk/incident/446251#e5908eb5c020fb6838f697c948c660b0cdbe2886427e7bdb80e3a414228391ab We are hard at work to restore connectivity and get everything back to normal as soon as possible. We will keep you updated throughout the process with details as we have them. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:16:00 -0000 https://status.obrienmedia.co.uk/incident/446251#e5908eb5c020fb6838f697c948c660b0cdbe2886427e7bdb80e3a414228391ab We are hard at work to restore connectivity and get everything back to normal as soon as possible. We will keep you updated throughout the process with details as we have them. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 15:16:00 -0000 https://status.obrienmedia.co.uk/incident/446251#e5908eb5c020fb6838f697c948c660b0cdbe2886427e7bdb80e3a414228391ab We are hard at work to restore connectivity and get everything back to normal as soon as possible. We will keep you updated throughout the process with details as we have them. https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 14:57:00 -0000 https://status.obrienmedia.co.uk/incident/446251#e9ce14f3cf9a9e2e577101b14349eecb16f6eabf8fd8b23e04e00384ff17d334 server3.obrienmedia.co.uk https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 14:54:00 -0000 https://status.obrienmedia.co.uk/incident/446251#97be09ddec5e1d60ddbc128a4c725e4e330686b3b46c4a768567d05ae56888d7 server2.obrienmedia.co.uk https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 14:53:00 -0000 https://status.obrienmedia.co.uk/incident/446251#f411565fea9e27633784cf2e3d8d282679c2fcd13889b9a304a7f3f2d126d57d server1.obrienmedia.co.ukclientconnect.obrienmedia.co.uk https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 14:53:00 -0000 https://status.obrienmedia.co.uk/incident/446251#6d0903e2acbcdec37621a3ce0e313cfab4f6986a7fff53e03414c0ea0140d20a mail.obrienmedia.co.uk https://status.obrienmedia.co.uk/incident/446251 Thu, 17 Oct 2024 14:53:00 -0000 https://status.obrienmedia.co.uk/incident/446251#f411565fea9e27633784cf2e3d8d282679c2fcd13889b9a304a7f3f2d126d57d server1.obrienmedia.co.ukclientconnect.obrienmedia.co.uk https://status.obrienmedia.co.uk/incident/433221 Mon, 23 Sep 2024 09:13:33 -0000 https://status.obrienmedia.co.uk/incident/433221#b2cd9e53a6c960cba8065ab44153d705502f4c4bdf70d18d0c022b50719b7e62 mail.obrienmedia.co.uk - Customer Email Hosting Frontend recovered. https://status.obrienmedia.co.uk/incident/433221 Mon, 23 Sep 2024 09:07:42 -0000 https://status.obrienmedia.co.uk/incident/433221#a6c9add8c03b95b21765a07a272224bc127c88c98f1f5d227fbe45c9bf907240 mail.obrienmedia.co.uk - Customer Email Hosting Frontend went down. https://status.obrienmedia.co.uk/incident/433221 Mon, 23 Sep 2024 00:32:27 -0000 https://status.obrienmedia.co.uk/incident/433221#ab256f486c1b7cb9ac254223ebcc14cd5fa14c9d5772664ef7e5b51d145e498a server3.obrienmedia.co.uk - Email Hosting, Webmail, SOGo recovered. https://status.obrienmedia.co.uk/incident/433221 Mon, 23 Sep 2024 00:31:49 -0000 https://status.obrienmedia.co.uk/incident/433221#347a162e4b11d3ae83f71dc436394cf0b6b156a910534e534c0853b3e91ca363 server2.obrienmedia.co.uk - Website Hosting, Website Analytics recovered. https://status.obrienmedia.co.uk/incident/433221 Mon, 23 Sep 2024 00:31:11 -0000 https://status.obrienmedia.co.uk/incident/433221#7e41e178bb7faca997595ea1d28a09329434968ee176fcd01ecd55cd5df9abff clientconnect.obrienmedia.co.uk - Client Connect Portal recovered. https://status.obrienmedia.co.uk/incident/433221 Mon, 23 Sep 2024 00:30:38 -0000 https://status.obrienmedia.co.uk/incident/433221#a95143764a6b8bb4350a1590cd6b49e0aea24bb9a22a182d0a0ccc67e29126b2 mail.obrienmedia.co.uk - Customer Email Hosting Frontend recovered. https://status.obrienmedia.co.uk/incident/433221 Sun, 22 Sep 2024 23:06:14 -0000 https://status.obrienmedia.co.uk/incident/433221#c54f568eb52dd2820278f0f2eb0b987bb5d5fd2ab51cb79fd31f88fe3f8a311b server3.obrienmedia.co.uk - Email Hosting, Webmail, SOGo went down. https://status.obrienmedia.co.uk/incident/433221 Sun, 22 Sep 2024 23:05:44 -0000 https://status.obrienmedia.co.uk/incident/433221#77d1f853f97566aedc6f30731df393195dcc2ce21302b8a9daee660f83af84b4 server2.obrienmedia.co.uk - Website Hosting, Website Analytics went down. https://status.obrienmedia.co.uk/incident/433221 Sun, 22 Sep 2024 23:04:57 -0000 https://status.obrienmedia.co.uk/incident/433221#c9378982734519a068470eb0306f30eaab36375cf8f5f543892ef53298880c31 clientconnect.obrienmedia.co.uk - Client Connect Portal went down. https://status.obrienmedia.co.uk/incident/433221 Sun, 22 Sep 2024 23:03:26 -0000 https://status.obrienmedia.co.uk/incident/433221#779bf52b7faa5dc22cbab1a1aa201299383c22f1efae6ce7caa28343ff70f187 mail.obrienmedia.co.uk - Customer Email Hosting Frontend went down. https://status.obrienmedia.co.uk/incident/432734 Sat, 21 Sep 2024 13:46:49 -0000 https://status.obrienmedia.co.uk/incident/432734#e9100ee1bdac2ec12ea822f8b3e4eeaec1f07f7b0da5175790f129d4f05bb8a0 server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/432734 Sat, 21 Sep 2024 13:28:46 -0000 https://status.obrienmedia.co.uk/incident/432734#84f3ff42078da8279fdad857e9623e3c3e7ef87d76ff1b2c6b5db8518036d18d server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/431226 Wed, 18 Sep 2024 20:03:24 -0000 https://status.obrienmedia.co.uk/incident/431226#0d0a6eacb5de4ce66d35d25fa42a1e2b7bfedabc77cb34e93b383ddee3940e90 server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/431226 Wed, 18 Sep 2024 19:12:09 -0000 https://status.obrienmedia.co.uk/incident/431226#1fc9fb8b21804ba3f675fc39ebac20035d2395ea000d5de35e6a8ca3960fe850 server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/429941 Mon, 16 Sep 2024 11:07:29 -0000 https://status.obrienmedia.co.uk/incident/429941#09d03adef3ce0fdfce1adc24afaaec5da150d2bd14c9658a1626491f5de4ac9d clientconnect.obrienmedia.co.uk - Client Connect Portal recovered. https://status.obrienmedia.co.uk/incident/429941 Mon, 16 Sep 2024 11:02:31 -0000 https://status.obrienmedia.co.uk/incident/429941#9fc4119496be45a4430f097418b44e89f331c478339d2e279cbef12679d7225b clientconnect.obrienmedia.co.uk - Client Connect Portal went down. https://status.obrienmedia.co.uk/incident/428975 Sat, 14 Sep 2024 19:23:12 -0000 https://status.obrienmedia.co.uk/incident/428975#3d6baf88208947b2c6ca48369f81194b9a5daa7fb6272d3ab04e969dca9fd6b9 server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/428975 Sat, 14 Sep 2024 18:41:13 -0000 https://status.obrienmedia.co.uk/incident/428975#9f6b6ad4c1203d578be7c647e3d6525e7f772aea531efbf3ea6d6f72e176af4b server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/428975 Sat, 14 Sep 2024 02:44:01 -0000 https://status.obrienmedia.co.uk/incident/428975#0e088a5e224b92ac4ed1c149ec050720427b03c987687d8eda5b10cda154f801 server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/428975 Sat, 14 Sep 2024 02:16:56 -0000 https://status.obrienmedia.co.uk/incident/428975#ff4e5c31f315d4ee79de803aab79be95530d08584c05fda9836e0f2ff054e324 server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/426887 Tue, 10 Sep 2024 05:31:08 -0000 https://status.obrienmedia.co.uk/incident/426887#1a122ef4001ec3f617949205f7b20c39bfe2313e237d2f90ffce3e17cb6625aa server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/426887 Tue, 10 Sep 2024 05:25:09 -0000 https://status.obrienmedia.co.uk/incident/426887#fff6de4cccb8f4f84f13eb4e82e2439ede28d63c234044c7f5f1a1cb2ef4234d server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/425500 Sat, 07 Sep 2024 05:31:50 -0000 https://status.obrienmedia.co.uk/incident/425500#aef35c2a903a5208e6e1daf6f8583c416b046466262870303f0f4fab9ec36b8a server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/425500 Sat, 07 Sep 2024 05:22:48 -0000 https://status.obrienmedia.co.uk/incident/425500#5b8491150a473ce207ade195139ffc4f9310caab14ee953475bb7b35c6a008c1 server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/394770 Sun, 07 Jul 2024 12:25:00 -0000 https://status.obrienmedia.co.uk/incident/394770#494ebef2deda14707f5dd976e3c4f0966627825add9a25c44f16ed2f61174360 Services on server2 (including webmail and access to mailboxes via using IMAP and SMTP) were temporarily disrupted during an SSL certificate renewal. Normal service is now restored. https://status.obrienmedia.co.uk/incident/394770 Sun, 07 Jul 2024 12:25:00 -0000 https://status.obrienmedia.co.uk/incident/394770#5d7eb0d63d1c86323bf0defc90fb55821b739e317041dd50724ecbd37514784d server2 - Website Hosting, Website Analytics and mail- Customer Email Hosting Frontend recovered. https://status.obrienmedia.co.uk/incident/394770 Sun, 07 Jul 2024 12:25:00 -0000 https://status.obrienmedia.co.uk/incident/394770#5d7eb0d63d1c86323bf0defc90fb55821b739e317041dd50724ecbd37514784d server2 - Website Hosting, Website Analytics and mail- Customer Email Hosting Frontend recovered. https://status.obrienmedia.co.uk/incident/394770 Sun, 07 Jul 2024 12:25:00 -0000 https://status.obrienmedia.co.uk/incident/394770#494ebef2deda14707f5dd976e3c4f0966627825add9a25c44f16ed2f61174360 Services on server2 (including webmail and access to mailboxes via using IMAP and SMTP) were temporarily disrupted during an SSL certificate renewal. Normal service is now restored. https://status.obrienmedia.co.uk/incident/394770 Sun, 07 Jul 2024 12:01:18 -0000 https://status.obrienmedia.co.uk/incident/394770#9d2e4567fdc45f906baa7fb99678f2a440c1414f4b97ae5970793b22a1ffb98f mail.obrienmedia.co.uk - Customer Email Hosting Frontend went down. https://status.obrienmedia.co.uk/incident/394770 Sun, 07 Jul 2024 11:59:39 -0000 https://status.obrienmedia.co.uk/incident/394770#a9b5366d3c72a3f8ee16225d1a6f9c768633240c6ac98b64d8576e3f4717250f server2.obrienmedia.co.uk - Website Hosting, Website Analytics went down. https://status.obrienmedia.co.uk/incident/391866 Mon, 01 Jul 2024 12:29:00 -0000 https://status.obrienmedia.co.uk/incident/391866#1ee46443317727d366ae7a2799eeab153b6097994279c416494e8ac200c4d8b7 Payments have now been processed and invoices and payment receipts issued for card payment customers. https://status.obrienmedia.co.uk/incident/391866 Mon, 01 Jul 2024 11:37:00 -0000 https://status.obrienmedia.co.uk/incident/391866#986b54eed81f83e2ff31a189025fc05c952b77641e941bb9f8c420e0c198b228 We are still working on checking the payments file ahead of submission for card processing. https://status.obrienmedia.co.uk/incident/391866 Mon, 01 Jul 2024 09:05:00 -0000 https://status.obrienmedia.co.uk/incident/391866#a13e7e707a962bd18f141ed38fe49461aa637cb56e582bdf54b442f70f808bc0 We're aware that scheduled renewal payments expected to be collected from customers this morning have not yet been charged. This was due to an issue connecting to our payment partner and our system functioned correctly in not attempting the payment run. We will be completing this payment run by the end of the day and invoices and receipts will be issued as normal once that happens. https://status.obrienmedia.co.uk/incident/383189 Wed, 12 Jun 2024 10:11:01 -0000 https://status.obrienmedia.co.uk/incident/383189#6aefe970a386c5104b37e70c7c0b887ddde20bf226781c2700a8e222b57d7615 server3.obrienmedia.co.uk - Email Hosting, Webmail, SOGo recovered. https://status.obrienmedia.co.uk/incident/383189 Wed, 12 Jun 2024 10:09:40 -0000 https://status.obrienmedia.co.uk/incident/383189#04c19e2f98e526103abbc9b90f0d9661fff68f633829bae4fd90682a2a8f448f clientconnect.obrienmedia.co.uk - Client Connect Portal recovered. https://status.obrienmedia.co.uk/incident/383189 Wed, 12 Jun 2024 10:05:00 -0000 https://status.obrienmedia.co.uk/incident/383189#8c074318cd473956c4b820a86742589544c659cf12bc76c3133747b64cac6337 server3.obrienmedia.co.uk - Email Hosting, Webmail, SOGo went down. https://status.obrienmedia.co.uk/incident/383189 Wed, 12 Jun 2024 10:03:30 -0000 https://status.obrienmedia.co.uk/incident/383189#d359c60296ffaf797faece1b092c0a8084f6d8f73d1e209499b4c98b8b7d73db clientconnect.obrienmedia.co.uk - Client Connect Portal went down. https://status.obrienmedia.co.uk/incident/382781 Tue, 11 Jun 2024 15:16:06 -0000 https://status.obrienmedia.co.uk/incident/382781#56deac84c5272f1aba8902d970ed1944496a4eefea56cb695aa8fc6f16048aa6 clientconnect.obrienmedia.co.uk - Client Connect Portal recovered. https://status.obrienmedia.co.uk/incident/382781 Tue, 11 Jun 2024 15:14:56 -0000 https://status.obrienmedia.co.uk/incident/382781#3554963a9e7eda1c4eee8577fbf9a20ca31cf23fb464593ebcb404029ed19e7e server3.obrienmedia.co.uk - Email Hosting, Webmail, SOGo recovered. https://status.obrienmedia.co.uk/incident/382781 Tue, 11 Jun 2024 15:10:04 -0000 https://status.obrienmedia.co.uk/incident/382781#28e770f2de7b39615a608a7952f31f78be87f947ea2e73340586a483ccca80e4 clientconnect.obrienmedia.co.uk - Client Connect Portal went down. https://status.obrienmedia.co.uk/incident/382781 Tue, 11 Jun 2024 15:08:41 -0000 https://status.obrienmedia.co.uk/incident/382781#a9e04d2a1625e08bf64f7ce7212cbce6bea02302931149aac28fc6127c958813 server3.obrienmedia.co.uk - Email Hosting, Webmail, SOGo went down. https://status.obrienmedia.co.uk/incident/352532 Mon, 08 Apr 2024 12:43:00 -0000 https://status.obrienmedia.co.uk/incident/352532#f3e81a6dade186ed475c473ec5767f13d89d0914dc4b8449be754eee321c0c40 We have forced a renewal of the SSL certificate for mail.obrienmedia.co.uk and errors should now have cleared. We are currently investigating the SSL certificate expiry error on mail.obrienmedia.co.uk. Service remains usable, the error message can be bypassed by selecting the relevant "accept" option on your email client app. https://status.obrienmedia.co.uk/incident/345287 Sun, 24 Mar 2024 09:34:00 -0000 https://status.obrienmedia.co.uk/incident/345287#6a727fa8fd1e929fba8cf7f9af667d82479f72b7fe775ab6fa802bb31c63c400 An ongoing issue whereby new case numbers were assigned when customers replied to existing cases has now been resolved. This applied to around 5% of case replies and was tricky to diagnose but a fix has now been applied to our Midas CRM system and appears to have resolved the issue. We will continue to monitor the situation. https://status.obrienmedia.co.uk/incident/343238 Tue, 19 Mar 2024 23:26:34 -0000 https://status.obrienmedia.co.uk/incident/343238#c7a8a9ff62c0cc6ecb8509683b8fe5de335cb81bf9a2ed08409cf81b6c80484a server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/343238 Tue, 19 Mar 2024 23:21:17 -0000 https://status.obrienmedia.co.uk/incident/343238#b7b9f583fbefc768bba06a1059d7cefa214be214cc28ca37932d459d0240cc47 server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/332875 Wed, 28 Feb 2024 00:32:30 -0000 https://status.obrienmedia.co.uk/incident/332875#3bc5e8c0ac53f31acf4cf298623897ca7e82490f54f37440132d1e7d45e81ceb server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/332875 Wed, 28 Feb 2024 00:24:16 -0000 https://status.obrienmedia.co.uk/incident/332875#daeec0df46b23a9321566a62f7000f0487d9bf48e829258984648793b36f0a8b server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/321845 Sat, 03 Feb 2024 23:14:26 -0000 https://status.obrienmedia.co.uk/incident/321845#023f7eef77eeb9feb43226bdca1908795e2ebeeb557188a9e7c871c8d9c3f598 clientconnect.obrienmedia.co.uk - Client Connect Portal recovered. https://status.obrienmedia.co.uk/incident/321845 Sat, 03 Feb 2024 23:01:09 -0000 https://status.obrienmedia.co.uk/incident/321845#3c533ae595e337f19af47606db315fd44a570070cf48df0f608f47cfed24d5fd clientconnect.obrienmedia.co.uk - Client Connect Portal went down. https://status.obrienmedia.co.uk/incident/316348 Mon, 22 Jan 2024 21:30:35 -0000 https://status.obrienmedia.co.uk/incident/316348#6a985a5e6276fb92488359e6e3d04618f7e94138f13bd920006e5d9e5542df71 server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/316348 Mon, 22 Jan 2024 21:22:14 -0000 https://status.obrienmedia.co.uk/incident/316348#464e21e8823628b5b43e18b1e0aaf3494a169d33695a47137118b893efb7263b server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/300053 Fri, 15 Dec 2023 12:16:00 -0000 https://status.obrienmedia.co.uk/incident/300053#1eb071734f882a4120f7a63613ef02b789953c0533855992889ec51c77b3b538 The issues have now been fully resolved by Brevo and normal service for inbound emails to our teams has resumed. https://status.obrienmedia.co.uk/incident/300053 Wed, 13 Dec 2023 21:31:00 -0000 https://status.obrienmedia.co.uk/incident/300053#21cad5466c1dbf5ea4efb5b9f88a123f930678b8057fb0e7b9d4daf087cec2a6 The cause of the issue resulting in delays to delivery of emails to our team is still being investigated by our service partner Brevo, we are actively engaging with Brevo to ensure a speedy resolution. For any urgent issues please call the team on 01793 239239 (voicemail is available out of hours and during busy periods) https://status.obrienmedia.co.uk/incident/300053 Wed, 13 Dec 2023 16:05:00 -0000 https://status.obrienmedia.co.uk/incident/300053#916dde2a3bfc6178b96e466a5cf5ada6dd8f234ca3e5a9dcb5a6d49f87510ef3 We are aware of an issue with our service provider, Brevo, that is causing a delay to emails sent to our team. Brevo has applied a fix and we anticipate a full resolution shortly. https://status.obrienmedia.co.uk/incident/297696 Fri, 08 Dec 2023 14:45:46 -0000 https://status.obrienmedia.co.uk/incident/297696#6506970d4a1d0683ab3904761c54f6d0b7171542377d7a20e14a8e084d139301 server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/297696 Fri, 08 Dec 2023 14:40:12 -0000 https://status.obrienmedia.co.uk/incident/297696#06b16369eda41c303cf2f9ee860fcf43e54275f6a4ce5b4f08385f989776927d server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/297283 Thu, 07 Dec 2023 14:44:12 -0000 https://status.obrienmedia.co.uk/incident/297283#171c1fc5527ef31d05a08a3a5a29eaaa0cc339ac41a7c1401e33a7e9e6ddab7b server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/297283 Thu, 07 Dec 2023 14:36:00 -0000 https://status.obrienmedia.co.uk/incident/297283#d7210a7595eb337926f3ade58fdfbc6dbe7b020961661c3e4250df20f43c1502 server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/296862 Wed, 06 Dec 2023 16:39:19 -0000 https://status.obrienmedia.co.uk/incident/296862#c10be8ece566a819a9641d01d7621671472ccfd0dad7671f104c1dfa8432cf09 server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/296862 Wed, 06 Dec 2023 16:30:58 -0000 https://status.obrienmedia.co.uk/incident/296862#e2f56b21dea809cf885381b45b9a0b95d156cfbaaf4e52e4d9a37e22cf39ee89 server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/296295 Tue, 05 Dec 2023 14:40:13 -0000 https://status.obrienmedia.co.uk/incident/296295#b4428dda63721f7cb632136dc2f083229cf747165c180c269f05d4273539bbac server1.obrienmedia.co.uk - Website Hosting recovered. https://status.obrienmedia.co.uk/incident/296295 Tue, 05 Dec 2023 14:31:49 -0000 https://status.obrienmedia.co.uk/incident/296295#ccaf44bdbe0f24977da7b32b8a10943dfec6b0e9c5a49f2f33f87c874ab1f847 server1.obrienmedia.co.uk - Website Hosting went down. https://status.obrienmedia.co.uk/incident/292672 Mon, 27 Nov 2023 17:00:00 -0000 https://status.obrienmedia.co.uk/incident/292672#4c6201191acbc2d78785a048e41a1a18625f2017efe25a17984ef146e7a4ca34 This issue has now been resolved and email replies to tickets are now being processed - in some cases as new tickets - but the system is now stable. Apologies for the extended outage on this, and sorry for any confusion over the different format of replies to your emails throughout today! https://status.obrienmedia.co.uk/incident/292672 Mon, 27 Nov 2023 12:38:00 -0000 https://status.obrienmedia.co.uk/incident/292672#39af3ebf6889ede6473623702f936bc13aa826dd2a13e8d64b6b4500a2b92a2d We are still waiting for our service partner to complete changes to their system to resolve the email routing issue. Please be assured we have escalated this issue and hope to have it resolved shortly. Just to add, no customer email services are impacted by this problem - it is just the routing of emails to our helpdesk. https://status.obrienmedia.co.uk/incident/292752 Mon, 27 Nov 2023 12:37:00 -0000 https://status.obrienmedia.co.uk/incident/292752#45936c6f0c3ce1aaa0488490e69cffaa04f8a0029122fe58706bda2cec8bcfde We have not completed maintenance on Client Connect. https://status.obrienmedia.co.uk/incident/292752 Mon, 27 Nov 2023 12:13:00 -0000 https://status.obrienmedia.co.uk/incident/292752#be238bb5b64c78990e4fea9a38ccb15e993988368e3082c1eba9d3dbc4ad0813 We are currently performing maintenance on Client Connect, the system will be offline at times to complete the required work. https://status.obrienmedia.co.uk/incident/292672 Mon, 27 Nov 2023 10:40:00 -0000 https://status.obrienmedia.co.uk/incident/292672#45e2238ca87cb82e2b16bf66e8649c88337459dca05849d575c2bac63a065667 We are currently waiting on a fix from a 3rd party service provider to get support email replies flowing back into our helpdesk correctly. We are monitoring the situation and hope to have a resolution shortly. https://status.obrienmedia.co.uk/incident/292672 Mon, 27 Nov 2023 09:05:00 -0000 https://status.obrienmedia.co.uk/incident/292672#c16b2753740f10a203e97996e162a2c4a5eaa7cec31c0bcfca202948f6014baf We have identified the problem and we are in the process of implementing a fix. In the meantime you can change the reply to email address to support@obrienmedia.co.uk (replacing the @crm.obrienmedia.co.uk email address) and your reply will be delivered to the support team. https://status.obrienmedia.co.uk/incident/292672 Mon, 27 Nov 2023 08:34:00 -0000 https://status.obrienmedia.co.uk/incident/292672#752ea38e922a226ca79f37d120567bcc29b8acf669db2268ed793a23e873cbfe We're currently investigating an issue that is preventing replies to emails we've sent from our helpdesk from reaching us. The issue appears to only be impacting emails sent to @crm.obrienmedia.co.uk. We are working to resolve the issue as quickly;y as possible.